Cousin Trevor draws a "new born" for the word "new"....
Sent on the TELUS Mobility network with BlackBerry
Cousin Trevor draws a "new born" for the word "new"....
Sent on the TELUS Mobility network with BlackBerry
Some of you have heard about my horrendous U-haul experience from earlier this month. For those of you who haven't, the story is recapped below in my responses to the four-question customer satisfaction survey I received once my reservation was finally closed last week.
When we finally finished loading our items, it was 7 p.m and far too late to be driving back to Calgary.
The next day, my boyfriend drove the truck back to Calgary, we unloaded the items at our house and returned the truck to the Barlow Trail location (the main U-haul location on Meridian Road NE) at 8 p.m. on December 4 (one day EARLIER than required). The next day at 6 p.m. I received a call from another u-haul location wondering where our truck was because apparently it was supposed to be dropped off at his location. I have no idea how this happened since we ALWAYS drop trucks off at the Meridian Road/Barlow Trail location.
Then, THIRTEEN DAYS after we had dropped off the truck, I receive a call from U-haul. They ask me where the truck is because "they don't have it and it's 10 days over due". I have no f*cking clue where your god damn truck is! I dropped it off thirteen days ago and followed your process (drop off the truck, lock the doors, drop the keys in the 'key drop' slot in the side of your building).
The girl from the regional office explains that the location doesn't have the truck, so I explain exactly where we left it (right down to the parking lot stall). She says someone will call me back today or tomorrow.
I decided to do my own investigation and called the Barlow Trail location myself. After being placed on hold for 13.5 minutes, I hung up and called back. Luckily, this time I was rewarded! A lovely girl named Stephanie called and managed to stay on the phone long enough to work through the issue. It turns out the truck wasn't properly returned to their system and it had been rented out and was now in GRANDE PRAIRIE. Thank you Stephanie for solving my problem.
Thank you, U-haul, for providing me with enough content to fill a blog post about your terrible service and thank you for providing me reason to never rent from you again.
2. What can we do to improve for the next customer?
Overhaul your processes and systems and start focusing on customer service - from the top of your organization, down to the bottom. There are surely good, smart people who work for you. Put their brains in one room and start coming up with ideas about how you can perform a massive overhaul of your service delivery model.
Aah...nothing but the best in ol' FM!
Xoxo
Ps- I get to go to Calgary today and will be there 'til the 5th! Yayyyy.
Sent on the TELUS Mobility network with BlackBerry
I now have red roots and brown hair. Great.
Sent on the TELUS Mobility network with BlackBerry
She looks like a sparkley mushroom in this one.
Sent on the TELUS Mobility network with BlackBerry
Sent on the TELUS Mobility network with BlackBerry
Can you believe this is the site of the U-haul business??? Oh wait, its Fort McMurray, of course you can.
Sent on the TELUS Mobility network with BlackBerry
I know...who says "not"these days?
Brodie is coming to pick up all our wordly possessions here on Tuesday and will tranport them via uhaul to Calgary on Wednesday.
We get the keys to our new house tomorrow!! Yayayaya. I so wish I could be there, but sadly I am hibernating in fort Mcmurray until Wednesday, when I fly to Calgary for work. It works out perfectly becauseim going to stay there until Monday. This way I can play director and make sure everything goes where it needs to and not just where Brodie thinks it should go! Haha. Just kidding. Love ya brod...
Sent on the TELUS Mobility network with BlackBerry
-----Original Message-----
From: lanettel@telus.net
Date: Sat, 29 Nov 2008 03:34:17
To: <sun2sands@blogger.com>
Subject: Revenge is sweet
I just needed to get this piece of revenge after my sister's "Lanette Raging" facebook pic a couple weeks ago.
This was taken at 7:10 a.m. last Sunday, post-bash.
Love you Kels! oxo
Sent on the TELUS Mobility network with BlackBerry
I'm pretty sure the man across from me is infecting me at this very moment.
Have I mentioned I love public transit?
Sent on the TELUS Mobility network with BlackBerry
I've heard Kelsey get up from bed after she's gone to bed and until last night, I didn't understand why I always heard the shower curtain get pulled back. In fact, I didn't realize it happened every time she gets up to pee in the middle of the night until she told me last night that she pulls it back to make sure no one's hiding in the tub!
Love you Kels!!
Hahaha
Sent on the TELUS Mobility network with BlackBerry
PS - Mom, don't print this one off and "share it around the office". Thanks.
Sent on the TELUS Mobility network with BlackBerry
xoxo
Lanette
I also wanted to share the above photo of Brodie and I together on my birthday because we never have photos taken of us together, let alone half decent ones.
Memorable quote:
Kelsey (after an intense game of squash): I hate sweating.
Me: Really? I don't mind it.
Kelsey: Ugh. It's disgusting. Your ass cheeks get slippery and when I sweat, I don't want any part of my body to touch any part of my body.
This was my card from Brodie. This child-liken card is pretty indicative of what was inside.....a card about farts. Of course, the punch line related to "old farts", but the rest of the card was about actual farts. Nice Brod. Love you too.......
Sent on the TELUS Mobility network with BlackBerry
This is a better version of the photo below.
Thanks to Auntie Dani for providing the camera for this shot.
Thanks to Kyle for capturing this splended image so we may remember it for years (and weddings) to come.